Terms and conditions of the service

GENERAL CONDITIONS OF SALE, effective from 23/06/2020


This information is provided for the site"http://www.passione-animali.com"( Site ) owned by AbdelMadjid Meziane, with registered office in Rua das Amoras 74, Registered in the Chamber of Commerce of Lisbon with PVAT n294110100 ( Company ).

Art1Scope of

1.1 Any sale on the Site constitutes a distance contract governed by Chapter I, Title III (art45 et seq.) Of the Legislative Decree 6 September 2005, n206 ( Consumer Code ) and by Legislative Decree 9 April 2003, n70, containing the regulation of electronic commerce.

1.2 The General Conditions of Sale apply to all sales made by the Company on the SiteThe terms indicated are to be understood as working days, therefore excluding Saturdays, Sundays and national holidays.

1.3 The General Conditions of Sale can be modified at any timeAny changes and/or new conditions will be effective from the moment of their publication on the SiteYou are therefore invited to regularly access the Site and to consult, before making any purchase, the most up-to-date version of the General Conditions of Sale.

1.4 The applicable General Conditions of Sale are those in force on the date the purchase order is sent.

1.5 These General Conditions of Sale do not regulate the sale of products and/or services by parties other than the Company that may be present on the Site through links, banners or other hypertext links.Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of saleThe Company is not responsible for the provision of services and/or for the sale of products by such partiesThe Company does not carry out any checks and/or monitoring on the websites accessible through these linksThe Company is therefore not responsible for the contents of these sites or for any errors and/or omissions and/or violations of the law by them.

1.6 You are required to carefully read these General Conditions of Sale as well as all other information that the Company provides on the Site.

Art2Purchases on the Site

2.1 The purchase on the Site

  • can only take place after registering on the Site
  • it is allowed to users who play the role of consumers.

2.2 Pursuant to art3, I comma, letta) of the Consumer Code, it is recalled that natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or artisan activity carried out.

2.3 The Company reserves the right to refuse or cancel orders that come from:

  • by a user with whom the Company has an ongoing legal dispute
  • by a user who has previously violated the General Conditions of Sale
  • by a user who has been involved in crimes
  • by a user who has released false, incomplete or in any case inaccurate identification data or who has not promptly sent the Company the documents requested by the same or who has sent invalid documents.

Art3Registration on the Site

3.1 To register on the Site, you must fill in the appropriate form, entering the following data:

  • first name
  • surname
  • e-mail
  • password
  • residence address
  • phone.

3.2 You undertake to inform the Company immediately in the event that you suspect or become aware of an improper use or undue disclosure of your login credentials to the Site.

3.3 The registered user of the Site guarantees that the personal information provided by him is complete and truthful and undertakes to hold the Company harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by part of the user of the rules on registration on the Site or on the conservation of registration credentials and/or the provision of false, incomplete or otherwise inaccurate personal data, without prejudice to the Company's right to disable the user's account.

Art4Information aimed at the conclusion of the contract

4.1 In accordance with the Legislative Decree 9 April 2003, n70 containing provisions on electronic commerce, the Company informs you that:

  • to conclude a purchase contract on the Site, you must fill out an order form in electronic format and transmit it to the Company, electronically, following the instructions that will appear from time to time on the Site
  • the contract is concluded when the order form reaches the Company's server
  • once the order form has been received, the Company will send you the order confirmation to the e-mail address indicated containing:
    • information relating to the characteristics of the purchase
    • the indication of the price
    • the indication of the payment method used
    • an indication of the delivery costs
    • indication of delivery costs and any additional costs.

Art5Availability of Products

5.1 The Products offered on the Site are limited in numberIt may therefore happen, also due to the possibility that several users purchase the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order.

5.2 The Site contains information relating to the availability of each Product.

5.3 You will be informed in case of unavailability of the ordered ProductIn this case, you will be entitled to terminate the purchase contract pursuant to and for the purposes of the provisions of art61, IV and V paragraphs, of the Consumer Code.

5.4 Alternatively, you can accept:

  • if a restocking is possible, an extension of the delivery terms, offered by the Company, with indication of the new delivery deadline
  • the Company will offer a discount coupon to be spent on purchases on the SiteThe amount of the discount coupon, the term within which it can be used and any limitations will be communicated by the Company from time to time.

5.5 If a refund is requested for the amount paid for the purchase of Products which later proved unavailable, the Company will make the refund within a maximum period of 7 days.

5.6 In the event that you make use of the right of termination pursuant to art61, IV and V paragraphs, Consumer Code, the contract is terminated; in the event that the payment of the total amount due, consisting of the price of the Product, the shipping costs, if applied, and any other additional cost, as resulting from the order ( Total Amount Due ) has already taken place, the Company will reimburse the Total Amount Due in accordance with the provisions of the article"Methods of payment"below.

Art6Information sheet

6.1 Each product is accompanied by an information page that illustrates its main characteristics ( Information Sheet )The images and descriptions on the Site reproduce the characteristics of the Products as closely as possibleThe colors of the Products, however, may differ from the real ones due to the settings of the computer systems or computers used by you for their display.Furthermore, the images of the Product in the Information Sheet may differ in size or in relation to any accessory productsThese images must therefore be intended as indicative and with the tolerances of use.


7.1 All the prices of the Products published on the Site are inclusive of the Value Added Tax (where applicable, the prices include the WEEE contribution).

7.2 The Company reserves the right to change the price of the Products, at any time, without notice, it being understood that the price charged to you will be the one indicated on the Site at the time the order is placed and that any changes will not be taken into account. (increasing or decreasing) subsequent to the transmission of the same.

7.3 Shipping costs, if any, are expressly and separately indicated in the order form, before the user proceeds with the transmission of the same.

Art8Purchase orders

8.1 The Company will ship the Products only after having received confirmation of the payment authorization or after having credited the Total Amount DueThe ownership of the Products will be transferred to you at the time of shipment, to be understood as the moment of delivery of the Product to the carrierThe risk of loss or damage to the Products, for reasons not attributable to the Company, on the other hand, will be transferred to you when you, or a third party designated by you and other than the carrier, materially comes into possession of the Products.

8.2 The purchase contract is conditional on the non-payment of the Total Amount DueUnless otherwise agreed in writing with you, the order will consequently be canceled.

Art9Terms of payment

9.1 The following payment methods are allowed on the Site:

  • Payment card
  • PayPal.

9.2 The Company accepts the credit cards of the circuits:

  • VISA
  • MasterCard (Cirrus Maestro)
  • American Express
  • PayPal

They are, in any case, indicated in the footer of each page of the Site.

On the Site you will have the possibility to authorize the storage of the payment card data entered and their reuse for the payment of subsequent purchases on the Site.You can revoke the authorization to reuse the payment card data for subsequent purchases by following the instructions on the Site.

The charge will be made only after (i) the details of your payment card used for payment have been verified and (ii) the company issuing the payment card you used has issued the debit authorization.

The confidential data of the payment card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Company.The Company therefore never has access to and does not store, even if you choose to store such data on the Site, the details of your payment card used to pay for the Products.

The charge will be made at the time the order is placed.

9.3 On the Site it is also possible to make purchases using the PayPal payment solutionIf you choose PayPal as a means of payment, you will be redirected to the website www.paypal.it where you will make the payment according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed between the user and PayPal.The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with the CompanyThe latter is therefore unable to know and does not store in any way the data of the payment card connected to your PayPal account or the data of any other payment instrument connected with this account.

In the case of payment by PayPal, the Total Amount Due will be charged by PayPal at the same time as the conclusion of the contract through the Site.In case of termination of the purchase contract and in any other case of reimbursement, for any reason, the amount of the reimbursement due to you will be credited to the PayPal account of the same.The credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking systemOnce the credit order has been placed in favor of this account, the Company cannot be held responsible for any delays or omissions in crediting the refund amount, to contest which you must contact PayPal directly.Any type of refund to be made pursuant to these General Conditions of Sale will be credited to your PayPal account.

Art10Delivery of Products

10.1 There are no limitations to delivery, except in the cases indicated on the Site and/or in the Product Sheet.

10.2 Delivery is free of charge.

10.3 From the date of dispatch of the order, the Products will be delivered within 42 daysIn the event of failure to indicate a specific delivery term, this will in any case take place within thirty days from the date of conclusion of the contract.

10.4 It is up to you to check the conditions of the delivered ProductWithout prejudice to the fact that the risk of loss or damage to the Product, for reasons not attributable to the Company, is transferred when you, or a third party designated by you and other than the carrier, materially comes into possession of the Product, the Company recommends that you verify the number of Products received and that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials and you are invited, in your interest, to indicate any anomalies on the carrier's transport document, accepting the package with reserveIn the event that the package shows evident signs of tampering or alteration, it is advisable to promptly notify the CompanyIn any case, the application of the rules on the right of withdrawal (if existing for the Product) and the legal guarantee of conformity remains valid.

Art11Right of withdrawal

11.1 If you are a consumer, you have the right to withdraw from the purchase contract for the Product without giving any reasons and without incurring costs other than those provided for in this article within the term of fourteen calendar days ( Withdrawal Period )The Withdrawal Period expires after 14 days:

toin the case of an order relating to a single Product, from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the Products;

bin the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the last Product; or

cin the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

11.2 To exercise the right of withdrawal, you must inform the Company, before the expiry of the Withdrawal Period, of your decision to withdraw.

    11.3 You have exercised your right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal is sent by you before the expiry of the Withdrawal PeriodThis communication must be sent in at least one of the following ways:


    through the section of the site:


    It should be noted that since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with you, it is in your interest to use a durable medium when communicating your withdrawal to the Company.

    11.4 The direct costs of returning the Products are at your expense as well as the responsibility for the transport of the same.

    11.5 If you withdraw from the contract, the Company will reimburse the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which the Company was informed of your decision to withdraw from the contractThe refund will be made using the same payment instrument used for the initial transactionIn the event that you have returned the Products using a carrier of your choice and at your own expense, the Company may suspend the refund until receipt of the Products or until you have demonstrated that you have returned the Products, whichever is earlier.

    11.6 You are solely responsible for the decrease in the value of the goods resulting from the handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product.The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and leaflets, with identification tags, labels and disposable seal, where present. , still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirtFurthermore, the withdrawal applies to the Product in its entiretyIt cannot therefore be exercised in relation to parts and/or accessories of the Product.

    11.7 In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the Company reserves the right to deduct from the amount of the reimbursement an amount equal to this decrease in valueThe Company will notify you of the circumstance and the consequent reduced refund amount within 7 days of receipt of the Product, providing, in the event that the refund has already been paid, the bank details for the payment of the amount due by the user. of the decrease in value of the Product.

    11.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund.The Company will notify the user within 7 (working) days of receipt of the Product, rejecting the request for withdrawalThe Product will remain with the Company at your disposal for collection, which must take place at your expense and under your responsibility.

    11.9 In the event that, in the event of one of the legal hypotheses, the right of withdrawal does not apply, this exclusion will be given specific and express communication on the Site.

    11.10 In the event of partial withdrawal from Multiple Orders, the amount of delivery costs to be reimbursed in your favor will be quantified in proportion to the value of the Product subject to withdrawal.Therefore, if, for example, you have placed a total order of 200.00 Euros, which includes two Products, the first of the value of 50.00 Euros and the second of the value of 150.00 Euros, and returns the Product of the value of 150.00 Euros, you will be reimbursed for an amount equal to 75% of the delivery costs incurredIn any case, the amount of the delivery costs to be returned will never exceed the amount actually paid.

    Art12Legal Guarantee

    All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by Articles128-135 of the Consumer Code ( Legal Guarantee ).

    Who it applies to

    The Legal Guarantee is reserved for consumersTherefore, it applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

    When it applies

    The Company is liable to the consumer for any lack of conformity of the Product which occurs within two years of such deliveryThe lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

    Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity.Starting from the seventh month following the delivery of the Product, it will instead be the consumer's responsibility to prove that the lack of conformity already existed at the time of delivery of the same.

    In order to take advantage of the Legal Guarantee, the consumer must therefore first provide proof of the date of purchase and delivery of the goodsIt is therefore advisable for the consumer, for the purposes of this proof, to keep the purchase invoice or any other document that can certify the date of the purchase (for example the statement of the payment card) and the date delivery.

    In the event of termination of the contract, the Company will return the total amount paid to the consumer, consisting of the purchase price of the Product, the shipping costs and any other additional cost.In the event of a price reduction, the Company will refund the amount of the reduction, previously agreed with the consumerThe amount of the refund or reduction will be credited to the means or payment solution used by the consumer for the purchase.

    The Company is not liable in the event of damage, of any kind, deriving from the use of the Product improperly and/or not in accordance with the instructions provided by the manufacturer as well as in the event of damage deriving from unforeseeable circumstances or force majeure.

    Art13Conventional manufacturer's warranty

    13.1 The Products sold on the Site may, depending on their nature, be covered by a conventional warranty issued by the manufacturer ( Conventional Warranty )You can only enforce this guarantee against the manufacturerThe duration, the extension, even territorial, the conditions and methods of use, the types of damage/defects covered and any limitations of the Conventional Warranty depend on the individual manufacturer.The Conventional Guarantee is voluntary in nature and does not replace, limit, prejudice or exclude the Legal Guarantee.

    Art14Applicable law and competent court; out-of-court settlement of disputes - Alternative Dispute Resolution/Online Dispute Resolution

    14.1 Purchase contracts concluded through the Site are governed by Italian lawThis is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.

    14.2 Please note that in the case of a consumer user, the court of the place where the user resides or has elected domicile is competent for any dispute relating to the application, execution and interpretation of this document.

    14.3 Pursuant to art141-sexies, paragraph 3 of the Consumer Code, the Company informs the user who holds the status of consumer pursuant to art3, paragraph 1, letta) of the Consumer Code, which, in the event that he has submitted a complaint directly to the Company, following which it has not been possible to resolve the dispute thus arisen, the Company will provide information on the body or bodies of Alternative Dispute Resolution for the out-of-court resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-calledADR bodies, as indicated in arts141-bis and ssConsumer Code), specifying whether or not it intends to use these bodies to resolve the dispute itself.

    14.4 The Company also informs the user who holds the status of consumer pursuant to art3, paragraph 1, lett.ODR platform)The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/ ; through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure of the dispute in which he is involved.

    14.5 In any case, the consumer's right to appeal to the ordinary competent judge of the dispute arising from these General Conditions of Sale is reserved, whatever the outcome of the out-of-court settlement procedure of disputes relating to consumer relations through recourse to the procedures of referred to in Part V, Title II-bis of the Consumer Code.

    14.6 The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for disputes of modest entity, by Regulation (EC) no861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00The text of the regulation is available on the website www.eur-lex.europa.eu .

    Art15Customer service and complaints

    It is possible to request information, send communications, request assistance or submit complaints by contacting the Company in the following ways:

    • filling out and sending the form available at the following link"https://passione-animali.com/pages/contattaci-passione-animali"
    • by email, to the following address:info@passione-animali.com.

    The Company will respond to complaints submitted within 7 days of receiving them.